Record a machine breakdown from the batch it happened on, so Bettr takes the equipment out of service and logs the failure against the run.
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Halfway through the morning's teriyaki bowls, the tumbler that coats them jams and won't restart. You don't want to abandon the batch and go file the breakdown somewhere else — you record it right where you're working, and Bettr takes the machine off the line and stamps the failure on this run. Reporting a failure lives on the recipe you're running, in the operator view. Open Production runs, pick the run, and open the recipe. Kitchen+
The report sits on the , and only while that recipe is In progress — before you've started weighing, there's nothing to report a failure against yet.
From the run's Recipes tab, select Continue on the recipe that's in progress to open its line item. Switch to the Operator view if you're not already there. Scroll to the bottom: Report equipment failure, a red link with a warning triangle, sits below the recipe. It shows only in the operator view, so the supervisor view won't carry it.
Open the report
Select Report equipment failure. A dialog opens over the recipe you're on.
Choose the machine that failed
Pick the machine from Equipment. The list holds every machine that's Active and named by a step of this recipe — the same machines the recipe's production steps point at. A machine shows its Model in parentheses when it has one, so two of the same kind read apart.
Set when it happened
Failure date & time defaults to now. Change it if the machine went down earlier and you're catching the record up.
Describe what happened
Write the Reason — a short note on what failed. It's required; Bettr won't file the report without it.
File it
Select Report failure. Bettr confirms Equipment moved to maintenance and returns you to the line item.
Two things happen the moment you file it:
Reporting a failure is about the machine, not the batch. It doesn't touch the ingredients you've weighed, the output you've recorded, or any stock: the batch keeps everything you've logged, and you carry on once you've moved the work to another machine.
The machine is off the line until you bring it back
A reported failure leaves the machine in Maintenance, and nothing new can be scheduled onto it there. A machine that's actually repaired still needs its status changed back to Active before it returns to the floor.
If the recipe's steps don't name any active equipment, the dialog reads No active equipment is linked to this recipe with nothing to pick. Only machines a step of this recipe names, and only ones that are currently Active, show up — link the machine on the recipe's production steps first (see Create a recipe), and a machine that's already in Maintenance won't be offered a second time.
The machine stays in Maintenance until you return it. Once it's fixed, open it under Equipment and change its status back to Active — Bettr logs that as a Maintenance End, and the machine is free to schedule again. Set up equipment and equipment groups walks through the status change and the machine's event history, where the failure you reported is on the record.