The states a supplier return moves through, the fields on each return and its items, what validating does to your stock, and the permissions that gate the work.
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A month after you sent two split cases of rice back, the vendor asks which lots went and whether they've shipped. The answer is on the receipt they arrived on. A keeps the lots, the quantities, the reason, and where it stands, and you raise and read them from the same receipt in Receiving where the delivery was booked in. This page names every state a return moves through, the fields it carries, and what happens to your stock when you put it through.
Kitchen+Returns are built one receipt at a time — one delivery against one order line. Open the order in Receiving, and a received line carries a Returns button beside Details and Lot labels; it appears once you hold the View supplier returns permission. That button opens the returns panel for the receipt: every return raised against it, newest first, each with its status, its reason, its quantity, and the actions its state allows.
A return's status is derived from what has happened to it, never typed in. Each one tells you where the return stands and what your stock has done:
Cancel and delete leave different trails
Both drop a return you haven't validated, but not the same way. Cancel works on a draft or a ready-to-retry return and leaves a Cancelled record on the receipt. Delete works only on a draft and removes it from the receipt entirely, as if it was never raised.
Every return carries a header that reads the same across states:
A return holds one or more items, each a lot you're sending back. Expand Items on a return to read them:
Validating is the only step that touches inventory. Confirming Validate on a draft or ready-to-retry return pulls each item's allocated quantity out of its bins and records an outgoing transfer of that stock to the vendor in your connected ERP. A return can't send back more than the receipt took in, and no item can send back more than its lot has on hand at the moment you validate.
A completed return can't be undone
Once a return is Completed, the stock is gone from inventory and the vendor transfer is recorded. There's no reopening it — validate only when the lots and the counts are the ones you mean to send back.
Every other state leaves your stock exactly where it is. A draft and a cancelled return never move a unit. A Ready to retry return means validation ran but the ERP transfer couldn't be sent — the vendor or a product isn't linked to your ERP, or the ERP was unreachable — so nothing left your shelves. Fix what the card names, then Validate (retry) to send it through.
Each step is its own permission, set per role under Warehouse & Inventory in the permission catalog: